Important Delivery & Customs Information
We kindly ask all customers to read the following information carefully before placing an order for any products with extended delivery times. This ensures full understanding of our delivery process, customs procedures, and refund terms related to these items.
Extended Delivery Timeframes
Some products in our catalogue are dispatched directly from our partnered international suppliers. These items typically require a 7–12 business day delivery timeframe due to additional processing and transit stages.
While most orders arrive promptly, occasional delays may occur due to logistics or customs clearance procedures outside our control.
We recommend reviewing delivery details on the product page before confirming your purchase.
Customs, Duties & Import Responsibility
Depending on your location and the product category, customs checks, import duties, or taxes may apply upon arrival. These charges are determined by local customs authorities and are the responsibility of the customer.
We have no control over these fees and cannot predict their amount. Failure to pay any applicable import duties may result in delays or the order being returned to the sender.
Refunds & Order Cancellation Policy
By placing an order for any product that falls under this 7–12 business day delivery timeframe, you confirm that you have read and understood this policy.
If a refund is requested after an order has been placed without prior awareness of these terms, a 10% processing fee will be deducted from the refund amount. This fee covers administrative costs and supplier cancellation charges.
We encourage all customers to review this page carefully before purchasing, to ensure a smooth and transparent shopping experience.