Terms & Conditions of Sale and Nitrous Oxide Compliance Policy

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A2Z Creams & Coffee Appliances Limited
Company Number: 17041380
Registered Office: 133 West Hendon Broadway, London, England, NW9 7DY
Contact Email: a2zcreamandcoffee@outlook.com
Effective Date: 19 May 2026

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1. About these Terms and our business

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These Terms and Conditions of Sale and Nitrous Oxide Compliance Policy (the “Terms”) govern purchases from A2Z Creams & Coffee Appliances Limited (“A2Z”, “we”, “us” or “our”), company number 17041380.

Our registered office is 133 West Hendon Broadway, London, England, NW9 7DY.

Our contact email for contractual and compliance matters is:

a2zcreamandcoffee@outlook.com

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These Terms apply to orders placed through our website, by email, by telephone, through an online marketplace where these Terms are incorporated, or through any other sales channel through which we expressly state that these Terms apply.

These Terms are intended to support lawful trading and risk management. They do not remove, reduce or replace any statutory duty imposed on us or on a customer, and they do not provide immunity from criminal, regulatory or civil liability where the law imposes liability.

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2. Definitions

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In these Terms:

“Business Customer” means a person acting wholly or mainly for purposes relating to that person’s trade, business, craft or profession.

“Customer” means the person or business placing an order.

“Nitrous Oxide Product” means any product containing nitrous oxide (N2O), including food-grade E942 cream chargers, cartridges, cylinders and tanks.

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“Wrongful Inhalation” has the meaning given by applicable controlled-drug legislation.

“Verified Business Address” means an address that we have reasonably accepted as connected with the Customer’s genuine business or trading activity.

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Headings are for convenience only and do not affect interpretation.

References to law include amendments, replacements and subordinate legislation in force from time to time.

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3. Who may buy from us

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A Customer must be legally capable of entering into a binding contract and must provide accurate information when placing an order.

Nitrous Oxide Products are supplied under a strict business-use policy.

A purchaser of a Nitrous Oxide Product must:

• be at least 18 years old;

• be acting for a genuine trade, business, craft or profession; and

• purchase solely for a legitimate use, including legitimate food, beverage, catering, hospitality, manufacturing or other lawful commercial purposes.

Our age-18 requirement is a company sales policy and does not imply that every false age statement is, by itself, a specific criminal offence.

A false declaration is, however, a breach of these Terms and may cause an order or account to be cancelled or suspended.

If we knowingly accept a transaction from a consumer for a non-Nitrous Oxide Product, nothing in these Terms excludes or restricts any statutory consumer right that cannot lawfully be excluded.

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4. Contract formation and order acceptance

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Submitting an order is an offer to purchase.

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An automated order confirmation or payment authorisation does not mean that we have accepted the order.

A contract is formed only when we:

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• issue an express dispatch confirmation;

• make the goods available for collection; or

• otherwise expressly confirm acceptance.

All orders are subject to:

• stock availability;

• payment checks;

• fraud checks;

• compliance checks; and

• for Nitrous Oxide Products, our verification and misuse-prevention procedures.

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We may place an order on hold, request further information, reduce a quantity, refuse an order, cancel an order before dispatch or close an account where we reasonably consider this necessary for legal, safety, fraud-prevention, credit, sanctions, carrier, stock or compliance reasons.

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If we cancel an order that we have not supplied, any amount properly due for refund will be returned using the original payment method unless another lawful method is agreed.

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5. Prices, VAT and payment

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Prices are those displayed or quoted when an order is placed, subject to correction of obvious errors.

Unless stated otherwise, delivery charges are additional.

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VAT will be charged where applicable and shown in accordance with applicable law.

Payment must be made using a payment method accepted by us.

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We may delay dispatch until cleared funds are received and all required verification is complete.

The Customer must not use a payment method without authority.

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We may perform anti-fraud checks and may require additional evidence where the payer, purchaser, business, delivery address or account holder do not reasonably match.

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6. Product descriptions and availability

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We take reasonable care to describe products accurately.

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Images, colours, packaging and external designs may vary where this does not materially alter the product specification or lawful function.

Manufacturer specifications, safety instructions and labels take priority over general website descriptions where there is a conflict.

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We may withdraw, substitute or update a product where reasonably necessary, provided any substitute supplied is agreed with the Customer or is materially equivalent where the law permits.

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7. Legal status and permitted supply of nitrous oxide

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Nitrous oxide has been controlled as a Class C drug under the Misuse of Drugs Act 1971 framework since 8 November 2023 and is listed in Schedule 5 to the Misuse of Drugs Regulations 2001, subject to specific exemptions for legitimate activity.

A2Z supplies Nitrous Oxide Products only for legitimate purposes.

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We will not supply, offer to supply or facilitate a supply where we know, or where the circumstances would make us reckless as to whether, the nitrous oxide is likely to be wrongfully inhaled by any person.

Legitimate catering and food uses remain lawful.

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The fact that a product is food-grade, E942-labelled or capable of legitimate culinary use does not remove the need for us and the Customer to consider the actual circumstances and intended use of each supply.

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8. Mandatory business and identity verification for Nitrous Oxide Products

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Before dispatching a first Nitrous Oxide order, and again whenever we reasonably consider re-verification appropriate, we may require satisfactory evidence of the Customer’s:

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• identity;

• age;

• business activity; and

• legitimate intended use.

Evidence may include:

• legal or trading name;

• company number where applicable;

• VAT number where applicable;

• business or trading address;

• website, marketplace or social-media trading presence;

• invoices or other evidence of genuine commercial activity;

• photographic identification of the responsible purchaser or authorised representative; and

• a written explanation of intended use and expected purchasing volumes.

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Not every genuine business is incorporated or VAT-registered.

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Where a document does not exist or is not applicable, we may consider other credible evidence.

Verification is assessed on the overall circumstances and does not consist solely of collecting documents.

The Customer authorises us to make reasonable checks against public registers and other lawful verification sources.

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We may request updated information at any time, particularly following a material change in:

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• order size;

• delivery address;

• purchasing pattern;

• ownership;

• payment details; or

• intended use.

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A Nitrous Oxide order may remain on compliance hold and must not be treated as accepted until our verification requirements have been satisfied.

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9. Misuse-prevention and order monitoring

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We assess relevant circumstances of Nitrous Oxide sales.

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Depending on the order, we may consider:

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• quantity;

• frequency;

• time and pattern of purchasing;

• delivery address;

• payment details;

• the Customer’s business profile;

• products ordered together;

• previous communications;

• previous delivery issues; and

• any other information reasonably relevant to the likelihood of misuse or proxy purchasing.

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Examples of circumstances that may require additional checks include:

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• unusually large or rapidly increasing quantities without a credible business explanation;

• repeated purchases inconsistent with the stated business;

• delivery to student accommodation, temporary accommodation, unrelated third-party premises or another address that cannot reasonably be connected to the Customer;

• requests involving inhalation paraphernalia;

• attempts to avoid verification;

• inconsistent identity or payment information; or

• communications suggesting intoxication or recreational inhalation.

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The presence of one factor does not automatically establish wrongdoing.

We will consider context.

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Equally, a signed declaration does not require us to ignore other warning signs.

Where a credible concern remains, we may:

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• decline or cancel the transaction;

• limit quantity;

• require collection from or delivery to a Verified Business Address; or

• require further evidence before proceeding.

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10. Customer warranties for Nitrous Oxide Products

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By ordering or accepting delivery of a Nitrous Oxide Product, the Customer represents, warrants and undertakes that:

a. all information supplied to us is complete and accurate to the best of the Customer’s knowledge;

b. the purchaser is at least 18 years old and is authorised to purchase on behalf of the relevant business;

c. the product is required for a legitimate and lawful business purpose;

d. the product is not being purchased for Wrongful Inhalation;

e. the Customer will not knowingly or recklessly make the product available where it is likely to be wrongfully inhaled;

f. the Customer will store, handle, use, transport, resell and dispose of the product lawfully and safely; and

g. the Customer will promptly tell us if the intended use or relevant circumstances materially change before supply.

These warranties are continuing obligations.

They apply to the Customer’s employees, agents and representatives to the extent the Customer is responsible for their activities.

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11. Resale, wholesale and onward supply

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A Customer purchasing Nitrous Oxide Products for resale must itself comply with all applicable controlled-drug, health and safety, product-safety, dangerous-goods, age-policy and trading laws.

The Customer must maintain reasonable controls designed to prevent unlawful or reckless onward supply.

A reseller must not rely solely on these Terms as its own compliance system.

It must assess its own customers and the circumstances of onward supply.

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Where relevant, this should include checking:

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• legitimate business use;

• quantities;

• repeat purchasing;

• delivery addresses; and

• other warning signs.

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We may require a wholesale or distribution customer to complete a separate application, distribution agreement or compliance declaration and to provide additional evidence before we approve:

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• higher volumes;

• pallet quantities;

• recurring supplies; or

• container quantities.

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We may suspend wholesale supply if we receive credible information suggesting that products supplied through a Customer are being diverted, misused or sold without reasonable controls.

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12. No inhalation paraphernalia and no encouragement of misuse

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We do not authorise the use of Nitrous Oxide Products for psychoactive or recreational inhalation.

The Customer must not interpret any culinary, beverage or hospitality description as permission for Wrongful Inhalation.

We do not sell or provide balloons, crackers or other items for the purpose of facilitating recreational inhalation alongside Nitrous Oxide Products.

A Customer must not combine our products with such items in a manner that encourages or facilitates wrongful inhalation.

Any marketing, resale description or promotion by a Customer must be consistent with the legitimate intended use of the product and must not encourage, glamorise or facilitate psychoactive inhalation.

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13. Delivery addresses and receipt

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The Customer is responsible for providing a complete and accurate delivery address and contact information.

For Nitrous Oxide Products, we may require delivery to a Verified Business Address.

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We may refuse delivery to:

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• unrelated third-party addresses;

• parcel lockers;

• collection points;

• student accommodation; or

• other addresses that we cannot reasonably verify or that raise a compliance concern.

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A request to change an address after dispatch is subject to the carrier’s rules and cannot be guaranteed.

The Customer must use only an address it is authorised to use.

The Customer must monitor carrier tracking where provided and make reasonable arrangements to receive delivery.

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Where a parcel is returned because the Customer:

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• provided an incorrect or unauthorised address;

• refused delivery;

• failed to collect the parcel; or

• was unavailable following reasonable delivery attempts,

we may charge the reasonable carrier and redelivery costs before resending, subject to applicable law.

Delivery dates and time windows are estimates unless we expressly agree in writing that a date is guaranteed.

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“Next day” or similar services refer to the carrier service selected and do not constitute an absolute guarantee where delay is caused by:

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• compliance checks;

• dangerous-goods procedures;

• address issues;

• carrier disruption;

• weather; or

• events outside our reasonable control.

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14. Dangerous-goods transport

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Nitrous oxide cylinders and cartridges are pressurised dangerous goods for transport purposes and may be subject to the Carriage of Dangerous Goods and Use of Transportable Pressure Equipment Regulations 2009, as amended, and applicable ADR requirements.

We may choose a carrier and service capable of handling the relevant consignment.

We may split, delay, reroute or refuse a shipment where necessary to comply with dangerous-goods requirements or carrier restrictions.

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A Customer arranging its own collection or onward transport is responsible for ensuring that its:

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• vehicle;

• packaging;

• documentation;

• load;

• personnel; and

• transport arrangements

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comply with all legal requirements applicable to that movement.

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15. Delivery, risk and title

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Unless otherwise agreed in writing, risk of accidental loss or damage passes to the Customer when the goods are delivered to the agreed delivery address or collected by the Customer or its nominated carrier, subject to any rights that cannot lawfully be excluded.

Legal title to goods remains with us until we have received payment in full for those goods.

Until title passes, a Business Customer must take reasonable care of the goods and must not deliberately remove or obscure identification needed to distinguish unpaid stock.

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16. Inspection, shortages, damage and returns

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The Customer should inspect goods promptly after delivery.

Visible transit damage, shortages or incorrect items should be reported to:

a2zcreamandcoffee@outlook.com

as soon as reasonably practicable, preferably within 48 hours, with photographs and the order number so that we can investigate and, where appropriate, make a carrier claim.

A failure to report within 48 hours does not remove any right that the law does not permit us to exclude.

Business-to-business orders are not subject to a general change-of-mind cancellation right unless we expressly agree otherwise.

Any agreed return must follow our return instructions and may be subject to a reasonable restocking or carriage charge where lawful and notified before the return is accepted.

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Important: Returns of pressurised cylinders

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Pressurised Nitrous Oxide Products must not be returned through an ordinary postal or courier service without our prior written return instructions.

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The Customer must not send a pressurised cylinder in breach of dangerous-goods transport requirements.

Contact us first so that an appropriate return method can be considered.

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Nothing in these Terms excludes any remedy that cannot lawfully be excluded for goods that:

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• are not as described;

• are defective; or

• we do not have the right to sell.

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17. Product safety, storage and handling

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Nitrous Oxide Products contain gas under pressure and must be handled carefully.

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The Customer must read and follow the manufacturer’s:

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• label;

• safety information;

• instructions; and

• compatible equipment requirements

before use.

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The Customer must:

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• keep cylinders and cartridges away from children and unauthorised persons;

• protect them from excessive heat, fire, direct heat sources and physical damage;

• use only compatible equipment;

• never deliberately inhale the gas;

• never puncture, burn, incinerate or tamper with a cylinder; and

• never use a damaged, corroded, leaking or otherwise unsafe cylinder.

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The Customer is responsible for suitable workplace:

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• risk assessments;

• ventilation;

• staff training;

• storage arrangements;

• manual handling; and

• any other health and safety measures required by the Customer’s activities.

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Nitrous oxide can support combustion.

Customers must follow manufacturer and workplace safety instructions concerning separation from heat, combustible materials and incompatible substances.

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18. Pressure-release nozzles and recycling

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Where we provide a pressure-release or disposal nozzle, it is supplied solely to assist with safe depressurisation of a cylinder before lawful disposal or recycling in accordance with the manufacturer’s instructions and local waste requirements.

It is not supplied for:

• inhalation;

• transfer for recreational use; or

• any other misuse.

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A Customer must not attempt to puncture, crush, drill or recycle a cylinder while it remains pressurised.

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Depressurisation and disposal must be carried out only in a lawful and safe manner and in accordance with:

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• manufacturer instructions;

• applicable waste requirements;

• workplace requirements; and

• transport requirements.

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19. Record keeping and regulatory cooperation

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We may keep:

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• order records;

• invoices;

• delivery information;

• verification material;

• compliance declarations; and

• relevant communications

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for as long as reasonably required for contractual, tax, fraud-prevention, regulatory and legal purposes, in accordance with our Privacy Policy and applicable data-protection law.

Where we act as a wholesale dealer in a Schedule 5 drug, applicable record-keeping rules require invoices or like records relating to quantities obtained and supplied to be kept.

Relevant records required by regulation 24 of the Misuse of Drugs Regulations 2001 are generally preserved for two years from issue.

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Where lawfully required, we may provide information or documents to a competent:

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• regulator;

• law-enforcement body;

• court;

• carrier; or

• other authority.

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Nothing in these Terms requires us to disclose information where disclosure would itself be unlawful.

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20. Account suspension and termination

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We may immediately:

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• suspend an account;

• cancel unaccepted orders;

• stop future supply; or

• terminate a trading relationship

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where we reasonably believe that:

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• information supplied is false or materially incomplete;

• verification has failed;

• payment is unauthorised or fraudulent;

• an address is being used without permission;

• there is a credible risk of diversion or wrongful inhalation;

• the Customer has breached these Terms; or

• continued supply would create a material legal, regulatory, safety or reputational risk.

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We may review a suspension if the Customer supplies credible additional evidence.

We are not obliged to continue a commercial relationship merely because payment can be made.

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21. Liability

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Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• breach of any obligation as to title that cannot lawfully be excluded; or

• any other liability that cannot lawfully be excluded or limited.

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Subject to the previous paragraph and to the requirement of reasonableness under applicable law, where the Customer is a Business Customer we will not be liable for:

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• loss of profit;

• loss of revenue;

• loss of business;

• loss of anticipated savings;

• loss of goodwill;

• loss of opportunity; or

• indirect or consequential loss

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arising from a breach of contract, negligence or otherwise.

Subject to the first paragraph of this section and to applicable law, our aggregate liability to a Business Customer arising out of or in connection with a particular order will not exceed the total price paid or payable to us for the goods in that order that gave rise to the claim.

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We are not responsible for loss caused by the Customer’s:

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• unlawful use;

• wrongful inhalation;

• unsafe storage;

• incompatible equipment;

• unauthorised modification;

• failure to follow manufacturer instructions;

• unlawful onward supply; or

• use of the goods for a purpose that the Customer did not disclose and that we did not agree.

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22. Customer responsibility and indemnity

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A Business Customer is responsible for losses resulting from:

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• its own unlawful acts;

• its breach of these Terms; or

• materially false information supplied to us.

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To the extent permitted by law, a Business Customer will indemnify us against reasonable third-party claims, regulatory costs, carrier charges and direct losses that arise from the Customer’s:

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• unlawful onward supply;

• wrongful inhalation facilitation;

• unauthorised use of another person’s address or identity; or

• material breach of the warranties in section 10,

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except to the extent the loss was caused by our own negligence, breach of law or other fault.

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23. Intellectual property and website use

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Unless stated otherwise, intellectual property in our website text, layout, branding, photographs and original materials belongs to us or our licensors.

The Customer may use the website for lawful purchasing and ordinary business reference only.

No licence is granted to reproduce our branding, photographs or original content for commercial resale or advertising without permission.

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The Customer must not:

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• misuse the website;

• interfere with security;

• introduce malicious code;

• attempt unauthorised access;

• scrape personal data unlawfully; or

• use the website to facilitate fraud or unlawful supply.

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24. Privacy and identity documents

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We process personal data for:

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• order fulfilment;

• customer service;

• payment administration;

• fraud prevention;

• age and business verification;

• misuse prevention;

• legal compliance; and

• related legitimate business purposes.

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Further information should be read together with our Privacy Policy.

Photographic identification and business-verification material must be provided only through a method we have approved.

Customers should not send unnecessary special-category information.

We will use reasonable organisational and technical measures appropriate to the nature of the data we hold.

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25. Events outside our reasonable control

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We are not responsible for delay or failure to perform caused by events outside our reasonable control, including:

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• carrier disruption;

• severe weather;

• fire;

• flood;

• industrial action;

• transport restrictions;

• regulatory intervention;

• changes in law;

• shortages;

• cyber incidents affecting third parties; or

• dangerous-goods restrictions,

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provided we take reasonable steps to mitigate the effect where practicable.

If such an event materially prevents performance for an extended period, either party may cancel the affected unperformed part of the order.

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We will refund amounts properly due for goods not supplied.

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26. Changes to these Terms

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We may update these Terms to reflect changes in:

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• law;

• regulatory guidance;

• our products;

• carriers; or

• business processes.

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Unless a change must apply immediately by law, the version in force when an order is accepted will govern that order.

Updated Terms apply to future orders from their stated effective date.

We recommend that Business Customers retain a copy of the version accepted for each material order or distribution arrangement.

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27. General contractual provisions

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If any provision of these Terms is found unlawful or unenforceable, it will be treated as modified to the minimum extent necessary, or severed if modification is not possible, without affecting the remaining provisions.

A delay or failure by either party to enforce a right does not waive that right.

A waiver is effective only for the specific matter for which it is given.

The Customer may not assign or transfer a contract without our prior written consent, except as permitted by law.

We may assign or transfer our rights and obligations as part of a genuine business transfer, restructuring or financing arrangement, provided this does not unlawfully reduce the Customer’s rights.

Unless expressly stated otherwise, no person other than the parties has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

These Terms, the accepted order, any product-specific terms, our Privacy Policy where relevant, and any separately signed wholesale or distribution agreement form the agreement between us concerning the transaction.

If a separately signed agreement conflicts with these website Terms, the separately signed agreement takes priority to the extent of the conflict.

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28. Governing law and jurisdiction

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These Terms and any non-contractual obligations arising from them are governed by the law of England and Wales.

Where the Customer is a Business Customer, the courts of England and Wales have exclusive jurisdiction, subject to any mandatory rule that requires otherwise.

If a transaction is lawfully treated as a consumer transaction, any mandatory consumer jurisdiction rights remain unaffected.

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Schedule 1 - Nitrous Oxide Customer Declaration

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By completing checkout, signing a wholesale application, paying an invoice, accepting delivery or otherwise proceeding after being provided with these Terms, the purchaser confirms in relation to every Nitrous Oxide Product ordered that:

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• the purchaser is at least 18 years old;

• the purchaser is authorised to act for the named business;

• truthful identity, business, address and intended-use information has been provided;

• the product is required for legitimate lawful business use;

• the purchaser does not intend Wrongful Inhalation;

• the purchaser will not knowingly or recklessly supply the product where it is likely to be wrongfully inhaled;

• the purchaser will follow product-safety, storage and transport requirements; and

• the purchaser accepts that A2Z may refuse or suspend supply where verification is incomplete or warning signs create a credible concern.

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The declaration does not replace our own duty to consider the circumstances of supply.

We may require additional evidence notwithstanding a Customer’s acceptance of this declaration.

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Schedule 2 - Compliance indicators we may consider

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Our review may include, without limitation:

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• whether the stated business genuinely uses nitrous oxide;

• whether the quantity is credible for that activity;

• whether purchasing has suddenly escalated;

• whether orders are repeated unusually frequently;

• whether the delivery address is connected to the business;

• whether a third-party address is being used without a credible reason;

• whether the Customer is attempting to bypass account, age or identity checks;

• whether products associated with recreational inhalation are being requested;

• whether communications indicate likely misuse;

• whether previous deliveries were redirected or repeatedly returned;

• whether payment information materially conflicts with purchaser information; and

• whether credible complaints or information suggest diversion or misuse.

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These indicators are not an accusation and are not exhaustive.

We use them to decide whether additional verification, a quantity limit, a delivery restriction, refusal or suspension is reasonable in the circumstances.

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Regulatory References

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These Terms have been prepared with reference to:

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• the Misuse of Drugs Act 1971;

• the Misuse of Drugs Regulations 2001, including regulation 4C and relevant Schedule 5 provisions;

• the Misuse of Drugs (England and Wales and Scotland) (Amendment) Regulations 2023;

• current Home Office guidance on the nitrous oxide ban and reasonable supplier verification;

• the Unfair Contract Terms Act 1977;

• applicable provisions of the Consumer Rights Act 2015 where a consumer transaction arises; and

• the Carriage of Dangerous Goods and Use of Transportable Pressure Equipment Regulations 2009, as amended, together with applicable ADR requirements.

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Because law, guidance and business operations can change, these Terms should be reviewed periodically and following any material legal or operational change.

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